Computer Support Specialist

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Computer Concepts has an immediate opening for an energetic and outgoing individual to join its team of professionals. The ideal candidate must be a people person, who is passionate about technology. He or she must have excellent interpersonal skills, as well as the ability to work with other employees and customers in a professional manner under all conditions.  Applicants must be able to work independently, and must possess excellent problem solving and troubleshooting skills.

Posted On: Monday, 31st July 2017
Location: Lafayette, LA
Education: 2 Year Degree
Pay Rate: DOE
Duration: Full Time
Travel: 10-20%

Job Description:

The Computer Support Specialist position is a mid to high level support position.  Some of the job duties of a Customer Support Specialist include:

  • Setting up new desktop and server computers for customers
  • Configuring and maintaining customer routers and security appliances
  • Setting up networked and shared printers
  • Managing Active Directory, Group Policy, and other Windows domain services
  • Troubleshooting and resolving problems with customer applications
  • Installing hardware and software upgrades
  • Opening, updating, and closing trouble tickets
  • Documenting customer networks and configurations
  • Managing Exchange or other mail server applications
  • Configuring email or other applications on customer mobile devices
  • Pulling and terminating network and/or telephone cabling

Preferred Skills:

Requirements

  • Experience installing and maintaining Microsoft Windows desktop and server operating systems.
  • Familiarity with Windows based application software such as Microsoft Office, Quickbooks, Peachtree, Firefox, and Internet Explorer.
  • Experience with mobile technologies such as iPhone & Android.
  • Ability to adapt to new situations and quickly learn new software applications.
  • A desire to continue learning new technology and skills.
  • Excellent written & oral communication skills.
  • Ability to work independently, with minimal supervision.
  • Dependable transportation.
  • Clean driving record.  

Definite Pluses

  • Experience working in a client/server (domain) environment.
  • Experience with cloud computing management.
  • Experience with Cisco, Check Point and/or Sophos routing and/or security products.
  • Experience supporting dental practices.
  • Linux server administration.