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Computer Concepts has an immediate opening for an energetic and outgoing individual to join its team of professionals. The ideal candidate must be a people person, who is passionate about technology. He or she must have excellent interpersonal skills, as well as the ability to work with other employees and customers in a professional manner under all conditions.  Applicants must be able to work independently, and must possess excellent problem solving and troubleshooting skills.

Job Description:

The Computer Support Specialist position is a mid to high level support position.  Some of the job duties of a Customer Support Specialist include:

• Setting up new desktop and server computers for customers
• Configuring and maintaining customer routers and security appliances
• Setting up networked and shared printers
• Managing Active Directory, Group Policy, and other Windows domain services
• Troubleshooting and resolving problems with customer applications
• Installing hardware and software upgrades
• Opening, updating, and closing trouble tickets
• Documenting customer networks and configurations
• Managing Exchange or other mail server applications
• Configuring email or other applications on customer mobile devices
• Pulling and terminating network and/or telephone cabling

Preferred Skills:

Requirements

• Experience installing and maintaining Microsoft Windows desktop and server operating systems.
• Familiarity with Windows based application software such as Microsoft Office, Quickbooks, Peachtree, Firefox, and Internet Explorer.
• Experience with mobile technologies such as iPhone & Android.
• Ability to adapt to new situations and quickly learn new software applications.
• A desire to continue learning new technology and skills.
• Excellent written & oral communication skills.
• Ability to work independently, with minimal supervision.
• Dependable transportation.
• Clean driving record.  

Definite Pluses

• Experience working in a client/server (domain) environment.
• Experience with cloud computing management.
• Experience with Cisco, Check Point and/or Sophos routing and/or security products.
• Experience supporting dental practices.
• Linux server administration.